Customer service
All orders submitted through the online store will be subject to acceptance of these terms and conditions. Your order is binding from the moment it is accepted by our company. It is your responsibility to check all the details of your order before final submission, such as quality characteristics, dimensions, properties, as well as shipping and receiving conditions, so that they are correct and match your requirements. After submitting your order you will receive an e-mail with the details of the products. Please note that this e-mail is only to inform you what your final order is and does not prove that Charalambidis Textiles S. A. has accepted it. Your order will be accepted when you receive a confirmation e-mail from us, unless you are notified earlier that your order has not been accepted or you cancel it before confirmation. Once accepted, the order is binding for you. Non-acceptance of an order can be made in the following cases: if the product is not available, if an error is found in the prices or in the description of the goods, or if it is not possible to obtain authorisation for payment if it is made by credit card. We reserve the right to withdraw, move or add any product from the online store at any time. We also have the right to refuse to process a transaction for any reason. To be able to submit an order request you must be over 18 years of age and provide us with your real information (name, surname, telephone number, email address, payment method information and anything else requested).
Please note that a shipping address will not be accepted if it corresponds to a temporary residence or hotel.
Delivery
The delivery of the products is made within five (5) working days after the acceptance of the order. The customer receives an informative e-mail for the day of shipment of the products and the shipping code of the parcel. Our company is responsible for any loss or damage to the products until they are delivered to you. The products belong to you once the full amount of the payment is paid. If the product is returned for any reason, it is our property from the moment we receive it. We shall not be liable for any delay and/or failure of delivery in the event that it is not possible to reach your address on the delivery date set
Any date set by us for delivery is an estimate. A specific delivery date and time cannot be set when you place your order.
It is your responsibility to give a correct and accurate shipping address. For the receipt is necessary the presence and signature of an adult.
The company is not responsible in case of loss after signing delivery or during shipment in case you have given the wrong address.
Product description
Our company makes every effort to ensure the quality of our products and to safeguard the consumer. For this reason, every effort is made to ensure that the products you purchase correspond to those you see in our catalogue and online store, but there is a possibility that they may differ due to characteristic differences in natural products (e. g. cotton). For this reason we are not responsible for such differences, which basically add to the uniqueness of the products. The difference in colour tone between the product and the online store photo is not considered a defect because it may be due to the brightness of the computer screen. Between different batches of the same product the colour may vary slightly and this is not considered a defect because all our products are manufactured to the same high standards. A 3% difference in product size from the indicated dimension is justified.
Because our products are hand-sewn and hand-packed, they may have slight differences between different batches, which may be more apparent in orders that are separated in time, which is not considered a defect. Customers should check what information is given for each product individually before ordering, because each product may have different characteristics.
Returns policy
Any problem or defect must be reported within a reasonable time frame of three days of receipt. If you believe that the product is of unsatisfactory quality, please contact the company as soon as possible, at the details provided, and keep the product until your report is clarified and a replacement product can be made.
Prices / payment methods
Partner banks:
National Bank of Greece
Account Number: 89400182799 Beneficiary Name: Charalambidi Textiles SA IBAN: GR0901108940000089400182799
Apha Bank
Account number: 487 00 2330 000262 IBAN: GR8801404870487002330000262
Piraeus
Account Number: 5265-074923-340 Beneficiary Name: Charalambidis Textiles S.A. IBAN: GR6401722650005265074923340
Eurobank
Account Number: 0026 0203 81 0201807436 Beneficiary Name: Charalambidis Textiles S.A. IBAN: GR4402602030000810201807436