Customer service

All orders submitted through the online store will be subject to acceptance of these terms and conditions. Your order is binding from the moment it is accepted by our company. It is your responsibility to check all the details of your order before final submission, such as quality characteristics, dimensions, properties, as well as shipping and receiving conditions, so that they are correct and match your requirements. After submitting your order you will receive an e-mail with the details of the products. Please note that this e-mail is only to inform you what your final order is and does not prove that Charalambidis Textiles S. A. has accepted it. Your order will be accepted when you receive a confirmation e-mail from us, unless you are notified earlier that your order has not been accepted or you cancel it before confirmation. Once accepted, the order is binding for you. Non-acceptance of an order can be made in the following cases: if the product is not available, if an error is found in the prices or in the description of the goods, or if it is not possible to obtain authorisation for payment if it is made by credit card. We reserve the right to withdraw, move or add any product from the online store at any time. We also have the right to refuse to process a transaction for any reason. To be able to submit an order request you must be over 18 years of age and provide us with your real information (name, surname, telephone number, email address, payment method information and anything else requested).

Please note that a shipping address will not be accepted if it corresponds to a temporary residence or hotel.

Delivery

The delivery of the products is made within five (5) working days after the acceptance of the order. The customer receives an informative e-mail for the day of shipment of the products and the shipping code of the parcel. Our company is responsible for any loss or damage to the products until they are delivered to you. The products belong to you once the full amount of the payment is paid. If the product is returned for any reason, it is our property from the moment we receive it. We shall not be liable for any delay and/or failure of delivery in the event that it is not possible to reach your address on the delivery date set

Any date set by us for delivery is an estimate. A specific delivery date and time cannot be set when you place your order.

It is your responsibility to give a correct and accurate shipping address. For the receipt is necessary the presence and signature of an adult.

The company is not responsible in case of loss after signing delivery or during shipment in case you have given the wrong address.

Product description

Our company makes every effort to ensure the quality of our products and to safeguard the consumer. For this reason, every effort is made to ensure that the products you purchase correspond to those you see in our catalogue and online store, but there is a possibility that they may differ due to characteristic differences in natural products (e. g. cotton). For this reason we are not responsible for such differences, which basically add to the uniqueness of the products. The difference in colour tone between the product and the online store photo is not considered a defect because it may be due to the brightness of the computer screen. Between different batches of the same product the colour may vary slightly and this is not considered a defect because all our products are manufactured to the same high standards. A 3% difference in product size from the indicated dimension is justified.

Because our products are hand-sewn and hand-packed, they may have slight differences between different batches, which may be more apparent in orders that are separated in time, which is not considered a defect. Customers should check what information is given for each product individually before ordering, because each product may have different characteristics.

 

Returns policy

Returns are accepted within fourteen (14) days after delivery. To be accepted, the product must be in its original packaging and must not be washed or used. In case of return, you must keep the shipping receipt until the refund, which is only made by deposit in a bank account provided by the customer. Shipping costs for undue return of products are borne by the customer. In case of loss or damage during return, the customer is responsible. Upon delivery, it is the customer’s responsibility to check the product for any defects or shortages and inform the company.

Any problem or defect must be reported within a reasonable time frame of three days of receipt. If you believe that the product is of unsatisfactory quality, please contact the company as soon as possible, at the details provided, and keep the product until your report is clarified and a replacement product can be made.

Prices / payment methods

All prices are correct at the time you see them in the online store but may change due to software errors or for reasons beyond our control, without notice, as in the case of a change in VAT. Payments are made only in Euro. For purchases from abroad and from border areas with different VAT rates, the prices are the same and VAT is not deducted. If payment is made by international credit card there may be a small handling fee. The company has the right to reject any order from a customer for any reason.
Payment for the products can be made in the following ways.
cash on delivery: for those who prefer this way, the products come via ACS courier and the price is paid at the time of receipt. The cash on delivery method is valid for the whole of Greece.
by credit card:If you have a Mastercard, VISA or Maestro credit card, you can use it safely through the order form on www. y-x. gr. The credit card payment process is covered by the most modern standards and security protocols. Your information will remain strictly confidential and will not be disclosed to any third party.
by bank deposit:You can pay your order by bank deposit or web banking, please do not forget to mention your full name and order number in the payment justification.

Partner banks:

National Bank of Greece
Account Number: 89400182799 Beneficiary Name: Charalambidi Textiles SA IBAN: GR0901108940000089400182799

Apha Bank
Account number: 487 00 2330 000262 IBAN: GR8801404870487002330000262

Piraeus
Account Number: 5265-074923-340 Beneficiary Name: Charalambidis Textiles S.A. IBAN: GR6401722650005265074923340

Eurobank
Account Number: 0026 0203 81 0201807436 Beneficiary Name: Charalambidis Textiles S.A. IBAN: GR4402602030000810201807436

Charalambidis Textiles S.A.
Internal Peripheral road at the height of Kordelio
TK. 563 34, Thessaloniki, Greece
telephone: +30 2310776 252
fax: +30 2310 776251
email: info@y-x.gr